Heart of Glass Intense Treatment

WITH ANY CHEMICAL SERVICE, THERE ARE RISKS INVOLVED. ▪ Genetics, medications, hormones and your overall health All of the above play a role in making up your chemical make up, including your hair. Everyone's hair reacts differently. What may work for one person, may not work well for you due to the differences in how your body is built to react. ▪ Previous chemical services – professional or at home Whether lightened or darkened by a box or professional, or permed or relaxed, all of these services present their own risk. Even if a color is faded, it is still present in your hair until it is cut off. ▪ Well water, hard water, and copper pipes – heat reactions Mineral deposits from water and pipes can build up in your hair and cause a reaction with hydrogen peroxide, powder lightners, color removers, and oxidative color. The reactions are UNPREDICTABLE and can happen after multiple times of using the same product. It is unsure how deposits are going to react, and many do not even know they have them built up in their hair. Using the exact same products for years, then one day having a chemical reaction is similar to developing an allergy to something we have been already using our entire lives. THERE IS NO GUARANTEE WHEN PERFORMING A CHEMICAL SERVICE. I do my absolute best to proceed with caution when preforming chemical services. Healthy hair and honest communication are my number one priorities. I would not be doing my job if I did not present these risks to you ahead of time. The more I do your hair, and know the products on your hair, the better predictions I can make as I learn and understand your hair better.

Your hair is an investment and I want it to last as long as possible. The importance of home care is often overlooked, but is essential when recreating your style, as well as maintaining and protecting your color/extensions. The products and procedures that best suit your hair cut/style/color/extensions will be shown to you on the day of your appointment. I can only guarantee my color/extensions services when proper at home care is followed and accompanied by professional shampoo and conditioners. A failure to follow proper at home care can result in color fading, damage, and reduce the life of the extensions.

I understand emergencies sometimes come up and you may have to cancel or reschedule your appointment. I kindly request the respect of both my time and the time of others by providing a minimum 24 hour notice of any changes. Failure to provide sufficient notice may result in a charge of 50% of the scheduled service to the card on file. If for any reason you are expecting to be late by 10 minutes or more to your scheduled appointment, please call ASAP. Anything beyond 15 minutes may be considered a no-show and subject to a fee of 100% of the scheduled service. I work very hard to schedule the right amount of time for each service. Accommodating late guests is often impossible without disrupting other appointments scheduled that day. Please be aware that in the unfortunate event you are 15+ minutes late, I cannot guarantee that your services will be performed that day or performed in full. Tardiness may require rescheduling your appointment for another day and subject to a no-show fee.